common-grammar-mistakes
Even professional writers can drift into passive voice sometimes, and grammar mistakes can damage your...
how-ai-and-live-chat-are-transforming-customer-service-in-the-medical-industry
No patient wants to be stuck on hold for 20 minutes, bounced between departments, or leave voicemails that never...
risk-of-human-error-in-hr
Instances of human error can not only undermine your business operations in a costly way but also stem your...
customer-service-team-cant-afford-disorganized-information
Customer support teams must be ready to provide information to callers as quickly as possible. More importantly,...
how-to-improve-communication-between-company-board-members
“In today's interconnected and rapidly changing world, boards of directors must prioritize ensuring their...
how-to-audit-live-chat-brand-tone
Chat isn’t just a service channel—it’s brand theater. Every message an agent sends is an act in a play where...
how-to-track-progress-and-keep-clients-updated
In today's fast-paced business world, keeping clients in the loop and tracking project progress can feel like juggling
how-ai-generated-content-is-reshaping-brand-storytelling
Hey there! So we're in a time where robots are kinda taking over the storytelling scene for businesses.
telegram-chatbot
Installing a Telegram chatbot can reduce lead response time and improve customer satisfaction. The digital market is a
viber
Have you ever used Viber? It can be another communication channel to connect with your customers, such as
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