Installing a Telegram chatbot can reduce lead response time and improve customer satisfaction. The digital market is a highly competitive one, therefore you need to think of ways to make your brand stand out, and this includes providing customer support in multiple communication channels, such as Telegram.
However, when you are present in multiple channels, you also need to deal with the challenge of not letting messages go unanswered. That's where using a chatbot can help you in Telegram, and many other platforms.
What Is a Telegram Chatbot?
A Telegram chatbot is an application developed to run on the Telegram platform and answer interactions automatically. Once you integrate the chatbot with the messaging app, every time you receive a message, the chatbot will be in charge of interacting with the customer and assisting them with their demands.
You can even use AI to increase their chatbot capabilities of giving accurate information and developing human-like conversations, to improve customer experience. You may also give the option to talk with a live agent if the person prefers.
It's possible to use Telgram's bot builder to create your own bot. But, you can choose a solution like JivoChat that has a chatbot ready to be integrated into Telegram, with many other features that enable you to keep track of every customer interaction on multiple platforms at the same time.
Why Use a Telegram Chatbot
Reduce Response Time
With a Telegram chatbot, you can diminish response time to zero. People who contact you don't have to wait until a live agent is available. They will be answered by the chatbot right after they send a message. This helps to reduce the number of abandoned chats and increase engagement rates.
Improve Customer Experience
The use of a chatbot in Telegram, WhatsApp, Instagram, and other channels can help you to enhance your customer experience because it allows you to offer efficient and personalized assistance immediately.
People don't have to wait for hours, not even minutes, for an answer. Besides AI chatbots analyze previous customer interactions on multiple platforms and tailor responses that suit each person better.
Conquer Leads
You can also enjoy the Telegram chatbot to gain more leads. When someone who isn't a customer sends you a message, it's a sign they are interested in your product. You can set up the chatbot to gather more information about the contact. This way you and your team can analyze if they are a qualified lead you should pursue to convert into a customer.
Provide 24/7 Customer Support
Another reason to use a chatbot in Telegram is you will be able to offer 24/7 support. Customers can contact you whenever they need, during the day or in the middle of the night. The chatbot will provide the assistance they require. If it's an issue that requires a live agent's assistance, the chatbot will transfer the conversation to one to be solved as soon as possible.
JivoChat Telegram Chatbot
Telegram chatbot - JivoChat
JivoChat Telegram chatbot can reduce your support team's workload, answer repetitive questions, and let your agents focus on complex client issues. You have the option to create a bot that suits your business needs, using a 100% codeless intuitive chatbot builder that is easy to use and doesn't require expert knowledge.
Another advantage is that when you connect JivoChat to Telegram, your agents can respond to message requests through the JivoChat app, where they will keep track of every interaction on multiple platforms.
Your customer support team will be able to manage conversations from social media channels, messaging apps, your website, and much more, in a single place, which reduces risk error. The message history is stored in your JivoChat account, and you can control who accesses it, besides several can work with the same client request at once.
You may assess each agent's response time and ability to solve issues using the statistics our app provides. Telegram will be integrated with your CRM as well, so all the data from the chats will get into your sales system.
Enjoy JivoChat Free Trial
Now that you know how Telegram chatbot can benefit your business, sign up for JivoChat to start using one. We offer a free trial, so you can get to know not only our solution for Telegram but, also, explore many other features that have the power to revolutionize the way you offer customer support. Enjoy this opportunity to conquer more loyal customers, and increase your engagement and conversion rates.
